Terms Of Service

Last Updated: July 14, 2026

By accessing this website, requesting a quotation, approving artwork, or placing an order with Packaging Boxes Now, you agree to comply with these Terms and Conditions.

We may revise these Terms and Conditions at any time without prior notice. Any changes will become effective once published on this website. We recommend reviewing this page regularly.

Packaging Boxes Now owns or is authorised to use the materials, designs, samples, photographs, and other resources used to provide its services. We may photograph, display, or distribute samples of completed packaging to demonstrate our products, printing quality, and design capabilities, unless a separate confidentiality agreement has been made.

Copyright Notice

All material available on this website, including text, information, software, photographs, graphics, illustrations, icons, layouts, designs, models, and other content, is owned by or licensed to Packaging Boxes Now.

Website content may not be copied, modified, stored, republished, transmitted, distributed, or commercially used without our prior written permission.

Refund and Cancellation Policy

Design support may be provided without a separate upfront charge as part of a qualifying packaging order. However, if a customer cancels an order after our team has completed design, artwork preparation, or setup work, we reserve the right to retain or deduct up to 30% of the relevant order value to cover the time and resources already used.

Orders can only be cancelled before production begins. Once printing, manufacturing, cutting, or finishing has started, cancellation will not be possible.

Any approved refund will be processed after deducting applicable design, setup, transaction, production, or administrative charges.

Website User Conduct

You are responsible for all files, designs, artwork, text, images, trademarks, and other materials you upload, submit, email, or otherwise provide through our website.

You confirm that:

• You own the submitted material or have permission from the lawful owner to use it.
• The material does not infringe any copyright, trademark, privacy, intellectual property, or other legal rights.
• The material is not unlawful, abusive, defamatory, offensive, obscene, misleading, or harmful.
• The requested packaging will not be used for an unlawful purpose.

Packaging Boxes Now does not independently verify the ownership, legality, accuracy, or suitability of all customer-submitted content. We are not responsible for claims arising from materials supplied or approved by customers.

We reserve the right to reject or remove any content or order that we believe is unlawful, offensive, harmful, misleading, or likely to infringe the rights of another person. We are not required to provide a reason for rejecting an order.

We may disclose customer information or submitted content where reasonably necessary to:

• Comply with a legal obligation or lawful request.
• Enforce these Terms and Conditions.
• Investigate an alleged infringement or unlawful activity.
• Protect our website, customers, employees, business, or property.

You must provide complete and accurate information when using our website. The website is intended for genuine human use. Automated misuse, fraudulent activity, unauthorised access, or any attempt to disrupt the website may result in account suspension and legal action.

By placing an order, you confirm that you have the authority to purchase the requested products and authorise Packaging Boxes Now to manufacture them on your behalf. You also confirm that you are legally capable of entering into a binding agreement.

Accounts and Passwords

You are responsible for protecting your account details and password. You will be responsible for orders, approvals, instructions, and other activities completed through your registered account.

You must not share your password with an unauthorised person. If another person accesses your account because you failed to secure your login details, you may be responsible for their activity.

We may request additional personal or business information where reasonably necessary to verify an account, process an order, prevent fraud, or comply with legal requirements.

By using our website, you agree that your information may be collected and used in accordance with our Privacy Policy.

Permission to Use Submitted Content

When you submit artwork, designs, text, logos, images, or other files for an order, you grant Packaging Boxes Now a limited, royalty-free, non-exclusive right to reproduce, modify, store, process, and use that content only as reasonably required to prepare proofs, manufacture your packaging, maintain production records, and fulfil your order.

Indemnification and Limitation of Liability

You agree to indemnify and hold harmless Packaging Boxes Now, including its directors, employees, representatives, suppliers, contractors, and service providers, from claims, losses, liabilities, damages, and reasonable legal costs resulting from:

• Material supplied or approved by you.
• An allegation that your artwork or packaging infringes another party’s rights.
• Unlawful, misleading, defamatory, offensive, or unauthorised content.
• Misuse of your account or password.
• Your breach of these Terms and Conditions.

Where a claim arises because of content or instructions supplied by you, you may be required to assist with the defence of the claim and reimburse reasonable losses, settlements, legal fees, or court costs.

To the fullest extent permitted by law, Packaging Boxes Now will not be responsible for indirect, incidental, special, or consequential losses, including loss of profit, revenue, business, opportunity, data, or reputation.

Our total liability relating to an order will not exceed the amount paid by the customer for the affected order.

Nothing in these Terms and Conditions excludes liability that cannot legally be excluded under applicable law.

Return and Refund Policy

All products are manufactured according to customer-approved artwork and specifications. Customers must inspect their order after delivery.

Any claim concerning a printing error, manufacturing defect, or failure to follow the approved specifications must be reported within 3 business days of receiving the order.

Customers must provide:

• Their order number.
• A clear description of the issue.
• Supporting photographs or videos.
• Any other evidence reasonably requested by our team.

Our internal management or quality-control team will determine whether the issue resulted from our production process.

Where the error is confirmed to be the responsibility of Packaging Boxes Now, we may reprint the affected order without additional production charges. As the products are custom made, we do not generally provide a full refund where a reprint can reasonably resolve the issue.

Where requested, the complete defective order must be returned within 7 business days. Unless otherwise agreed, the customer will be responsible for return shipping costs.

Rush production, express delivery, design, setup, and other expedited service charges are non-refundable.

Payments, Order Placement and Cancellations

All prices displayed or quoted by Packaging Boxes Now are stated in GBP, unless otherwise confirmed in writing.

Payment may be collected by Packaging Boxes Now or through an authorised payment provider. Production will not begin until the required payment, including any applicable VAT, shipping, setup, or additional service charges, has been received.

To place an order, the customer must provide final artwork, specifications, quantities, dimensions, materials, printing requirements, finishing options, and delivery information.

An order will enter production only after:

• The final artwork or proof has been approved.
• All specifications have been confirmed.
• The required payment has been received.
• Packaging Boxes Now has confirmed the order.

Once an order enters production, no changes or cancellations can be accepted.

Where a cancellation is requested shortly after proof approval but before production begins, an administration charge of £20 and a deduction of at least 5% of the order value may apply.

Where a cancellation request is submitted after more work has been completed, charges may increase. A cancellation requested after 24 hours may be subject to a deduction of up to 50% of the order value to cover design, setup, materials, labour, and other resources already committed.

Cancellation after 24 hours is not guaranteed and will depend on whether production has begun.

Design Orders

Orders placed specifically for design services are final. Payments for completed or partially completed design work are non-refundable and cannot be exchanged for store credit.

VAT Policy

VAT will be charged where required under United Kingdom law.

Customers claiming tax exemption must provide valid supporting documentation before placing or confirming the order. We cannot guarantee that tax adjustments will be made after an order has been processed.

Customer-Submitted Artwork and Files

Customers should provide print-ready artwork in CMYK format.

Packaging Boxes Now will not be responsible for poor-quality output resulting from:

• Low-resolution or pixelated files.
• Incorrect colour modes.
• Missing fonts.
• Incorrect dimensions.
• Distorted graphics.
• Improperly prepared artwork.
• Colour changes caused by conversion to CMYK.

The customer is responsible for checking the accuracy, alignment, orientation, dimensions, spelling, grammar, page order, images, logos, colours, and other elements in submitted files.

Although we take reasonable precautions when handling files, Packaging Boxes Now will not be liable for loss, corruption, or damage to customer-submitted artwork or data. Customers should retain backup copies of all files.

By submitting artwork, you confirm that you own the content or have obtained all permissions required for its printing and commercial use.

We may reject any order that appears unlawful, offensive, harmful, fraudulent, or likely to infringe the rights of another party.

Proofs and Colour Accuracy

Customers must carefully review every proof before approval.

The customer is responsible for checking:

• Spelling and grammar.
• Layout and alignment.
• Dimensions and orientation.
• Bleed and safe areas.
• Cutting, folding, and die lines.
• Images and graphics.
• Barcodes and contact details.
• Product information.
• Transparency and overprint settings.
• Final content and design placement.

Production will not begin until the required proof has been approved. Any production estimate begins only after proof approval, payment, specifications, and other necessary order details have been completed.

Packaging Boxes Now will not be responsible for delays caused by late proof approval or incomplete customer information.

Approval of a proof confirms that the customer accepts all content, dimensions, placement, spelling, design, and specifications shown in that proof.

Printed colours may differ from those displayed on a computer, phone, or other screen. Exact colour matching cannot be guaranteed because of differences in monitors, printing methods, materials, inks, coatings, lamination, and finishing processes.

We will make reasonable efforts to achieve a close colour match. However, minor colour variation will not normally qualify as a printing defect or justify a free reprint.

Where exact colour matching is important, customers should request a physical proof or specialist colour-matching service. Additional charges and production time may apply.

No Liability for Approved Errors

Packaging Boxes Now will not be responsible for errors that appeared in artwork or proofs approved by the customer, including:

• Spelling, grammar, or punctuation errors.
• Incorrect fonts.
• Misaligned content.
• Incorrect die lines or crop marks.
• Overprinting problems.
• Low-quality graphics.
• Incorrect dimensions.
• Cracking along folds.
• Colour variation within accepted printing tolerances.
• Incorrect information supplied by the customer.

Overruns and Underruns

Due to normal manufacturing processes, the final quantity may vary slightly from the quantity ordered.

An overrun or underrun of up to 5% is considered an accepted printing-industry tolerance. Where fewer products are supplied, any adjustment will be based on the actual quantity where appropriate.

Additional units supplied within this tolerance may be included without further charge.

Production, Delivery and Shipping

Production begins only after:

• Print-ready artwork has been received.
• The artwork has passed our pre-production review.
• The final proof has been approved.
• All specifications have been confirmed.
• Full payment has been received.

Our standard production period is generally 12–14 business days from final approval. This period represents the estimated time required to manufacture and prepare the order for dispatch.

Rush production and express delivery may be available for an additional charge. Availability must be confirmed before the order is placed.

Production may take place at a facility selected according to the order requirements, production capacity, pricing, materials, and turnaround time. This will not reduce the agreed product quality or change the confirmed specifications.

Customers requiring production at a particular facility must notify us before approving the order. Once production has started, requests to change the production location will not be accepted.

We aim to produce and dispatch orders within the estimated timeframe. However, delays may occur because of circumstances beyond our reasonable control, including:

• Courier disruption.
• Severe weather.
• Customs delays.
• Equipment failure.
• Technical problems.
• Material shortages.
• Labour disruption.
• Public holidays.
• Government restrictions.
• Other events outside our control.

Orders cannot automatically be cancelled because of a production or delivery delay.

Where a customer has paid a separate rush or expedited service charge and we fail to provide that expedited service because of circumstances within our control, the additional expedited charge may be refunded. This does not necessarily entitle the customer to cancel the full order.

Free standard shipping may be offered to one UK delivery address per qualifying order. Deliveries to multiple locations or addresses outside the standard delivery area may result in additional charges.

Customers are responsible for duties, taxes, customs clearance, and import requirements for shipments delivered outside the United Kingdom.

Courier transit times are estimates and are not guaranteed. Packaging Boxes Now will not be responsible for delays, theft, loss, or damage occurring while an order is being handled by an independent courier, except where responsibility cannot legally be excluded.

Customers should report a lost or damaged shipment as soon as possible and provide photographs, packaging evidence, tracking information, and any other details required for a courier claim.

Additional handling and shipping charges may apply if an order must be resent because the customer supplied an incorrect, incomplete, or inaccessible delivery address.

Changes to These Terms and Our Website

Packaging Boxes Now may update, replace, suspend, or remove any part of this website or these Terms and Conditions without prior notice.

Changes will take effect when published. Continued use of the website or our services after publication means that you accept the updated Terms and Conditions.

Contact Us

Questions about these Terms and Conditions can be sent to our customer support team.

Company Name: Packaging Boxes Now
Company Number: 15663478
Registered Address: 100 Gilders Road, Chessington, England, KT9 2AN

Please include your order number when contacting us about an existing order.