Return and Refund Policy

Last updated: 8 December 2025

At PackagingBoxesNow, we aim to provide quality products and a reliable shopping experience. If you are not fully satisfied with your order, we are here to support you.

Returns

You can return an item within 31 days of receiving your order. To qualify for a return, the item must meet the following conditions:

The item must be unused, in its original condition, and returned in its original packaging.

A receipt or valid proof of purchase must be provided.

Please note that the following items cannot be returned:

Gift cards

Custom or personalised products

Items marked as final sale or clearance

To start a return, please contact us using the details provided at the end of this policy. Our team will explain the return process and guide you through the next steps.

All returns should be sent to:

100 Gilders Road, Chessington, England, KT9 2AN

Return Shipping Cost

Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.

Refunds

After we receive and inspect your returned item, we will contact you to confirm the refund status. If the return is approved, your refund will be processed back to your original payment method.

Refunds usually take around 5 business days to appear in your account, depending on your payment provider.

Exchanges

We only offer replacements for items that are defective or damaged. If you need an exchange, please contact us using the details below.

Damaged or Defective Items

If your order arrives damaged or faulty, please inform us within 48 hours of delivery. Include your order number and clear photos of the issue so we can review and resolve the matter quickly.

Restocking Fees

We do not charge any restocking fees or cancellation fees.

Company Information

Company Number: 15663478
Registered Address: 100 Gilders Road, Chessington, England, KT9 2AN